Ethics & Arbitration

Home Buying/Selling Tips and Advice

Why Use a REALTOR®

7 Reasons to Work With a REALTOR®

REALTORS® aren’t just agents. They’re professional members of the National Association of REALTORS® and subscribe to its strict code of ethics. This is the REALTOR® difference for home buyers:

1. An expert guide. 
Selling a home usually requires dozens of forms, reports, disclosures, and other technical documents. A
knowledgeable expert will help you prepare the best deal, and avoid delays or costly mistakes. Also, there’s a lot of
jargon involved, so you want to work with a professional who can speak the language.

2. Objective information and opinions.
REALTORS® can provide local information on utilities, zoning, schools, and more. They also have objective information about each property. REALTORs® can use that data to help you determine if the property has what you need.

3. Property marketing power.
Property doesn’t sell due to advertising alone. A large share of real estate sales comes as the result of a practitioner’s contacts with previous clients, friends, and family. When a property is marketed by a REALTOR®, you do not have to allow strangers into your home. Your REALTOR® will generally prescreen and accompany qualified prospects through your property.

4. Negotiation knowledge.
There are many factors up for discussion in a deal. A REALTOR® will look at every angle from your perspective, including crafting a purchase agreement that allows you the flexibility you need to take that next step.

5. Up-to-date experience.
Most people sell only a few homes in a lifetime, usually with quite a few years in between each sale. Even if you’ve
done it before, laws and regulations change. REALTORS® handle hundreds of transactions over the course of their

6. Your rock during emotional moments.
A home is so much more than four walls and a roof. And for most people, property represents the biggest purchase they’ll ever make. Having a concerned, but objective, third party helps you stay focused on the issues most important to you.

7. Ethical treatment.
Every REALTOR® must adhere to a strict code of ethics, which is based on professionalism and protection of the
public. As a REALTOR®’s client, you can expect honest and ethical treatment in all transaction-related matters.




Code of Ethics

REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership. You may search for a member's local affiliation here.
In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.
Below are several resources to help you understand what to do to file an ethics complaint or arbitration request, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®. Check with the local association of REALTORS® to ensure you have the proper forms required by that association.


View the current NAR Code of Ethics here.
This brochure explains alternatives to consider before filing an ethics complaint, as well as what to expect after filing a complaint.
  • Sanctioning Guidelines
    While NAR does not recommend specific discipline for certain offenses, it does outline key points to be considered with respect to discipline.


From Part Ten, Section 43 of The Code of Ethics & Arbitration Manual
From Appendix I to Part Ten of The Code of Ethics & Arbitration Manual
View or download forms for filing an arbitration request
From Appendix II to Part Ten of The Code of Ethics & Arbitration Manual
View or download forms for filing an arbitration request


REALTORS® are required to take an education course in the REALTOR® Code of Ethics as a requirement of new membership and once every four years to maintain that membership status. The current renewal cycle began January 1, 2013 and ends December 31, 2016. REALTORS® can take the Quadrennial Code of Ethics through the REALTOR® Institute either by classroom or online.

You may access the New Member and Existing Member Code of Ethics courses here: